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Delivery Information

Victoria Commercial Kitchen Equipment supplies commercial kitchen equipment to customers across Australia. Delivery availability, freight charges and estimated lead times depend on the product, delivery location, access requirements and whether the item is held in local stock or supplied to order.

Freight & lead times

Any delivery charge and estimated dispatch or delivery timeframe will be shown at checkout where available, or confirmed in your quotation or order confirmation. Lead times are estimates and may change due to supplier, carrier, port, weather or other circumstances outside our reasonable control.

Site access & receiving

Unless specifically agreed in writing, standard freight does not include unpacking, positioning, installation, connection, lifting equipment, stairs, difficult-access delivery or removal of existing equipment. Please tell our team before ordering if your site has restricted access, loading-zone requirements, stairs, after-hours requirements or other special conditions.

Inspection on delivery

Please inspect goods as soon as reasonably possible after delivery. If packaging or equipment appears damaged, note this with the carrier where possible, retain the packaging and contact us promptly with photographs and order details so we can assist.

For a confirmed freight quote or special delivery requirement, contact sales@vckequipment.com.au.

Warranty & After-Sales

Warranty coverage varies by product, brand and manufacturer. The applicable warranty period and scope will be stated on the product information, quotation, invoice or manufacturer documentation where available.

Warranty support may require the product model, serial number, proof of purchase, installation details, photographs or video, and a description of the issue. Products must be installed, operated, cleaned and maintained in accordance with manufacturer instructions and applicable trade, electrical, gas, plumbing and safety requirements.

Warranty generally does not cover misuse, accidental damage, unauthorised modification, incorrect installation, lack of maintenance, consumable items or normal wear and tear, except where rights apply under law.

Australian Consumer Law

Nothing in this information excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

For support, contact sales@vckequipment.com.au with your order and equipment details.

Privacy Policy

Victoria Commercial Kitchen Equipment (ABN 99 787 143 901) respects your privacy. We may collect information you provide when you make an enquiry, request a quotation, create an order, purchase products, subscribe to communications or contact our team. This may include your name, business name, contact details, billing and delivery information, order information and correspondence.

We use personal information to respond to enquiries, provide quotations, process and fulfil orders, arrange delivery and after-sales support, maintain business records, improve our services, prevent fraud and meet legal obligations. Payment information is processed through Shopify and/or relevant payment providers; we do not need to store complete payment-card details in our theme.

We may disclose information to service providers where reasonably necessary to operate our business, including Shopify, payment providers, freight carriers, suppliers, IT providers and professional advisers. Some providers may process information outside Australia.

Our website may use cookies and similar technologies for essential store functions, analytics, preferences and marketing where enabled. You can manage cookies through your browser and any consent controls made available on the site.

You may contact us to request access to or correction of personal information we hold about you, or to raise a privacy concern. We will handle requests in accordance with applicable Australian privacy law.

Privacy contact: sales@vckequipment.com.au.

Terms & Conditions

These terms apply to quotations, orders and purchases from Victoria Commercial Kitchen Equipment (ABN 99 787 143 901), together with any product-specific or written terms supplied with a quotation or order.

Prices, availability and lead times may change until an order is accepted. Unless stated otherwise, website pricing should be read together with the GST display shown on the relevant product or catalogue page. Freight, installation, commissioning and other services are included only where expressly stated.

Product images and descriptions are provided to assist identification. Specifications may be updated by manufacturers, and customers should confirm critical dimensions, utilities, clearances, capacity and compliance requirements before ordering or installation.

Title, payment, cancellation, returns and special-order conditions may vary according to the quotation, product and transaction. Custom-made, specially ordered or configured equipment may be subject to additional restrictions where permitted by law.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Questions about an order or these terms can be sent to sales@vckequipment.com.au.